zenarmor no data on live session

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ozlecz

• September 10, 2024 14:35

• originally the was some data
• then i just noticed that it stopped capturing datas for like 7 hours
• action taken: cleared all database data
• currently there are still no datas on all the tabs from connections, blocked etc

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  SVN Support Team

  • September 10, 2024 19:53

  The database problem you are experiencing can you share the logs and configuration by following the instructions in the link below so that we can make a detailed review?
  I ask you to tick all the options.
   

  https://www.zenarmor.com/docs/support/reporting-bug

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  ozlecz

  • September 11, 2024 02:33

  suddenly the database was populated...i dont know why and how it did.

  question now is as if its not live/real time because if i do some browsing, nothing was added to the connections tab

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  SVN Support Team

  • September 11, 2024 07:23

  We recommend the Reporting Period as 7 days for elastichsearch and 2-3 days for Mongo and Sqlite. 
  Zenarmor / settings / Reporting & Data / Database / Reporting Period

  We recommend that your log level be set to INFO, Rotation 1 day, Retire 3 days.
  Zenarmor / settings / logging

  You can perform the "Reset Reporting Database" operation to clear historical data.
  This action will irrecoverably delete all your data

  Zenarmor / settings / Reporting & Data / Database / Reset Reporting Database (We recommend selecting "Re-Install report database")

  If you need faster and more help, don't hesitate to open a ticket with us.

  https://www.zenarmor.com/docs/support/reporting-bug

   

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  ozlecz

  • September 11, 2024 08:05

  my replies inline

  We recommend the Reporting Period as 7 days for elastichsearch and 2-3 days for Mongo and Sqlite. 
  Zenarmor / settings / Reporting & Data / Database / Reporting Period

  =no changes needed

   

  We recommend that your log level be set to INFO, Rotation 1 day, Retire 3 days.
  Zenarmor / settings / logging

  =no changes neede

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  SVN Support Team

  • September 11, 2024 12:15

  Can you send a log by following the link directions below? Let's do a detailed review.

  https://www.zenarmor.com/docs/support/reporting-bug

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  ozlecz

  • September 14, 2024 14:51

  do you need all of this? please help me how to get them..gone to shell but denied
  root@OPNsense:~ # /conf/config.xml
  /conf/config.xml: Permission denied.
  
  

  • /conf/config.xml
  • /var/log/configd.log
  • /var/log/dhcpd.log
  • /var/log/dmesg.boot
  • /var/log/dmesg.today
  • /var/log/dmesg.yesterday
  • /var/log/lastlog
  • /var/log/routing.log
  • /var/log/suricata.log
  • /var/log/system.log
  • "pciconf -lv" command output

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  ozlecz

  • September 16, 2024 02:06

  feedback was sent

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