ZenArmor blocking Microsoft 365 account authentication

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Clyfton Hayes

• March 03, 2025 04:51

Ever since I installed ZenArmor, I get an error in the upper-right corner of Microsoft Office products saying: There's a problem with your account or device, let's fix it. When I click to fix, the next error indicates there is no internet connection. I turned off all category web blocking and when I look at the log, nothing is being blocked. Yet, when I disable ZenArmor, the errors go away. ZenArmor is blocking MS authentication but it is not showing up in the logs. How do I fix? I don't want to whitelist all of the MS IPs because the list is too long.

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  Salih

  • March 03, 2025 06:50

  Hi Clyfton,

  Thanks for reporting the issue.

  If Zenarmor doesn't show any block record, it could be a netmap issue. Is it the same if you set Zenarmor engine in bypass mode?

   

   

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  Clyfton Hayes

  • March 04, 2025 01:33

  As I mentioned above, when I disable ZenArmor (engine in bypass), the error goes away.

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  Salih

  • March 04, 2025 05:11

  Hi Clyfton,

  To make it clear, to disable Zenarmor engine and bypass mode is different. When you disable (stop) the engine, netmap is also stopped. But in bypass mode, Zenarmor engine is passive, netmap is still active.

  If you have already tried in "Bypass Mode" then please share a report via Have Feedback option which is located in the bottom left corner of Zenarmor UI. Please select both Zenarmor Logs and Config checkboxes.

   

   

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  Clyfton Hayes

  • March 08, 2025 01:42

  I connected a monitor and keyboard to the opnsource computer running zenarmor to see what logs are involved. There are so many logs that there is no way for me to review them. Since I don't know what's in the logs, I won't be sending those. Now I either have to wait until this problem bothers someone on zenarmor staff, or end my zenarmor subscription. I'm sure that many zenarmor subscribers have the little yellow triangle alert at the upper-right corner of their Microsoft 365 software (like Word) and haven't associated that to zenarmor as the source of the problem.

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  Clyfton Hayes

  • March 08, 2025 01:42

  ... oh, and yes, I clicked DASHBOARD > ENGINE > 3 DOTS > ENTER BYPASS, and the problem went away.

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  Salih

  • March 08, 2025 13:26

  Hi Clyfton,

  There are no known issues with Office 365, and we have not received any reports regarding it. Please share the errors you encountered, and we will investigate the issue.

  Best regards

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  Clyfton Hayes

  • March 08, 2025 18:21

  The details are in my original post.

  Below is are screen shots:

  

  

  

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  SVN Support Team

  • March 10, 2025 07:16

  Hi Clyfton,

  If the issue persists in bypass mode, it may indicate a policy-related problem. We have conducted further testing and have confirmed that there are no issues with Office 365. Kindly share your configuration settings for us to verify the policy configuration. It is possible that the session has not synchronized, and certain web or application rules are applying to the session. While this is not an anticipated outcome, we must thoroughly investigate to ensure accuracy.

   

  Kind regards

   

   

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  Clyfton Hayes

  • March 12, 2025 20:48

  The problem went away about 3 days ago.

  I wanted to wait to see if it recurred before responding.

  Even if you didn't do anything to fix it, I'm going to give you the credit anyway :)

  Thanks.

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  SVN Support Team

  • March 12, 2025 22:35

  Hi Clyfton,

  It's great to hear that it works as expected. Much appreciated for your credit :)

   

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