Improper Billing

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Ryan Burckhardt

• May 26, 2026 22:52

I removed my credit card from my account because there does not appear to be a way to cancel an account once your signed up, but my card got billed anyway. Does anyone know how to actually cancel the account and get a refund for an unwanted and unauthorized charge?

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• Official comment

  

  Shoji C.

  • May 27, 2026 19:54
  • Edited

  Hi Ryan,
  
  Edit: Hi Ryan, I have emailed you directly at your email on file. Please check to see if you received my email.

  Sorry for the inconvenience. I will alert our accounting department and we will work to resolve this with you tomorrow.

  Best regards,

  Shoji Claus

  Director of Customer Experience

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• 

  Dave

  • May 28, 2026 06:54

  Hi Ryan,

  I am sorry for confusion regarding the renewal charge.

  Please note that renewal date and reminders are normally provided in advance through both Zenconsole and email notifications, and subscriptions can be canceled anytime before the renewal date directly from the portal.

  In this case, it appears the renewal had already been processed before the cancellation request was completed. However, we’d be happy to help resolve this for you. We have canceled the subscription renewal and initiated the refund process for the recent charge.

  Please allow a few business days for the refund to appear on your card statement, depending on your bank or card provider.

  If you need any additional assistance, please let us know — we’re here to help.

  Best regards.

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