Unblock sites via Zenarmor Integration with AD

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Bruno

• August 06, 2026 11:54

Hello Zenarmor Support Team,

We are experiencing an issue with the Active Directory integration. Even though the integration is enabled and appears to be active, Zenarmor is not identifying all user accounts/usernames.

Because of this, we are unable to create rules to allow specific content based on AD users. As a temporary workaround, we are applying the permissions by device, but this is not the best approach for our environment because multiple users access the same devices.

We need assistance identifying why some Active Directory usernames are not being recognized and how to resolve this issue so that policies can be correctly applied on a per-user basis.

Please let us know which logs, settings, or additional information you need to investigate the issue.

Thank you.

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• Official comment

  

  SVN Support Team

  • August 06, 2026 12:41

  Hi Bruno,

  Thank you for bringing this to our attention. To help us investigate, please share the Zenarmor AD agent log files (all .log files) located in the installation directory.

  Best regards

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  Bruno

  • August 06, 2026 14:37

  Hi, we are using the nxlog agent, because our integration wasnt working, i can only upload images here

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