Payment Issues

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Samk

• October 11, 2025 02:52

I'm trying to update my Amex card info and the billing center simply just posts, "Failed to add payment", or if I try to remove the old card and input the new it says, "Failed to remove payment".

I know this is only community help, but does anyone know how I successfully update my card, or how do I contact someone to assist?

Thank you

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• Official comment

  

  Matt

  • October 11, 2025 12:51

  Hi Sam,

  Thanks for reaching out and sorry to hear that you're experiencing an issue updating your payment details. Someone from our support team will be reaching out to you shortly to investigate this further. 

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  SVN Support Team

  • October 11, 2025 19:27

  Hi Sam,

  The team has been informed about the issue. We’ll get back to you soon with an update. Thank you for your patience and cooperation.

  Best regards

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  w.komada

  • January 01, 2026 09:50
  • Edited

  i have the exact same issue when trying to update my mastercard. old card soon to expire. want to register the replacement card which has same number, card holder but obviously longer expiry date.
  guess i cannot add replacement card because of number being the same as the existing card. and deletion of old card is not possible because at least one card must be active…

  update the existing card details would be a great option … that does not exist yet.

  please help. thx

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  SVN Support Team

  • January 03, 2026 13:08

  Hi,

  Can you share your information to our sales team? You can use "Have feedback" option in the bottom left corner of UI.

   

   

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  w.komada

  • January 03, 2026 16:12

  should be enough to share anything using „have feedback“? sales team will have my account then and should be able to lookup related payment data…?!

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