Cancelled subscription in January, keep getting billed

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Wallace Winfrey

• August 30, 2026 01:06

Hi 

I cancelled my subscription on both my opnsense device and in the web portal in January, yet discovered I've been being billed ever since then. Here's the screenshot of opnsense device:


Despite cancelling in Jan, I continue to get dinged very month:


Which is kind of insane, given that the CC I was using was expired:

This is some LA Fitness-style "cancellation". WTAF. Please contact me privately by email, I guess, to tell me how you will cancel my subscription since I can't seem to, and refund me for the last 7 months. 

Thank you.

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• Official comment

  

  SVN Support Team

  • August 30, 2026 18:56

  Hi Wallace,

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any inconvenience you have experienced.

  Your request has been received and successfully assigned to our sales team. A representative will review the details and contact you as soon as possible.

  If you have any additional questions in the meantime, please feel free to reach out. We are here to assist you.

  Best regards

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• 

  Dave

  • August 31, 2026 07:34

  Hi Wallace,

  Thank you for reaching out.

  To reassure you: your subscription has been cancelled and there will be no further charges.

  I'll email you directly to go over the details privately and make sure everything is sorted on your account.

  Best regards

  Zenarmor Team

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